Privacy Policy

At NUEVA HOTEL BELLAMAR S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.

Therefore, and for the purposes of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, “GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and LAW 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), NUEVA HOTEL BELLAMAR S.L. (hereinafter, ÓBAL URBAN HOTEL) informs users that, as data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following to you:

  • Your data is collected to improve the user experience, tailoring it to your interests and needs.

  • We are transparent regarding the data we obtain about you and the reason we do so.

  • Our goal is to offer you the best possible experience. Therefore, whenever we use your personal information, we will always do so in compliance with regulations and, when necessary, request your consent.

  • We understand that your data belongs to you. Therefore, if you decide not to authorize us to process it, you can request that we stop doing so.

  • Our priority is to ensure your security and process your data in accordance with European regulations.

If you would like more information about how your data is processed, please consult the different sections of the privacy policy below:

Who is the controller responsible for processing your personal data?

Identity: NUEVA HOTEL BELLAMAR S.L.

Registered Office: Avda. Ramón y Cajal, 3 Plta 2

Tax Identification No. (C.I.F.): B93099521

Email: info@solventogroup.com

ÓBAL URBAN HOTEL has designated a Data Protection Officer or an internal contact person within its organization. If you wish to make an inquiry regarding the processing of your personal data, you may contact them via email at info@solventogroup.com

What data do we collect?

The personal data that the user may provide:

  • Full name

  • Phone number

  • Address and Postal Code

  • Email address

  • Location

  • Payment details

  • IP address, date and time you accessed our services, internet browser used, and data regarding the device’s operating system

  • Any other information or data you decide to share with us

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website. Likewise, failing to provide the requested personal data or not accepting this data protection policy makes it impossible to subscribe, register, or participate in any of the promotions in which personal data is requested.

Why and for what purpose do we process your data?

At ÓBAL URBAN HOTEL, we process the information provided by interested parties for the following purposes:

  • Manage the sending of information requested from us.

  • Manage the contracting of services, as well as the processing, management, billing, collection, and follow-up of reservations made through the website.

  • Manage registration for Óbal Club, allowing the user to enjoy the advantages, exclusive benefits, personalized promotions, and other services associated with the loyalty program.

  • Develop commercial actions and maintain and manage the relationship with the user, as well as manage the services offered through the website and information activities. This includes performing automated evaluations, profiling, and customer segmentation to personalize treatment according to their characteristics and needs and to improve the customer’s online experience.

  • Develop and manage contests, raffles, or other promotional activities that may be organized.

In some cases, it will be necessary to provide information to Authorities or third-party companies for auditing purposes, as well as to handle personal data from invoices, contracts, and documents to respond to claims from customers or Public Administrations.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Record of Processing Activities (ROPA), which will be updated periodically in accordance with the provisions of the GDPR.

What is the legal basis for processing your data?

The processing of your data may be based on the following legal grounds:

  • The execution of a contract or the application of pre-contractual measures for the contracting of services and reservation management.

  • The consent of the data subject for sending commercial communications, responding to contact forms, information requests, or newsletter subscriptions.

  • The legitimate interest of the Controller for maintaining the relationship with customers and carrying out direct marketing actions, in accordance with applicable regulations.

  • The explicit consent of the data subject regarding profiling and automated decision-making, where applicable.

  • Compliance with legal obligations, including fraud prevention, communication with Public Authorities, and handling third-party claims.

How long do we keep your data?

The processing of data for the described purposes will be maintained for the time necessary to fulfill the purpose for which it was collected (for example, for the duration of the commercial relationship), as well as to comply with the legal obligations arising from the processing of the data.

To which recipients will your data be communicated?

In some cases, only when necessary, ÓBAL URBAN HOTEL will provide user data to third parties. However, data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with whom ÓBAL URBAN HOTEL works may use the data to provide the corresponding services; however, they will not use such information for their own purposes or for transfer to third parties.

ÓBAL URBAN HOTEL strives to ensure the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obligated to ensure that the information is processed in accordance with data privacy regulations.

In some cases, the law may require personal data to be disclosed to public bodies or other parties; only what is strictly necessary to comply with such legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

Generally, data is stored within the EU. For data sent to third parties outside the EU, we will ensure they offer an adequate level of protection because they have Binding Corporate Rules (BCRs) in place.

What rights do you have and how can you exercise them?

You can address your communications and exercise your rights by submitting a request to the following email address: info@solventogroup.com.

Under the provisions of the GDPR, you may request:

  • Right of access: You can request information regarding the personal data we hold about you.

  • Right to rectification: You can communicate any changes to your personal data.

  • Right to erasure and to be forgotten: You can request the deletion of your personal data following its blocking.

  • Right to restriction of processing: This involves restricting the processing of your personal data.

  • Right to object: You can withdraw your consent for data processing, objecting to its continued processing.

  • Right to data portability: In certain cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format for transmission to another controller.

  • Right not to be subject to automated individual decision-making: You can request not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you.

In some cases, the request may be refused if you ask for the deletion of data necessary for compliance with legal obligations.

Likewise, if you have any complaint regarding the processing of your data, you can file a claim with the data protection authority.

Who is responsible for the accuracy and truthfulness of the data provided?

The user is solely responsible for the truthfulness and correctness of the data provided, exonerating ÓBAL URBAN HOTEL from any liability in this regard. Users guarantee and remain answerable, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. ÓBAL URBAN HOTEL reserves the right to terminate the contracted services entered into with users in the event that the data provided is false, incomplete, inaccurate, or not up to date.

ÓBAL URBAN HOTEL is not responsible for the truthfulness of information that is not of its own creation and for which another source is indicated, and therefore assumes no liability whatsoever regarding hypothetical damages that might arise from the use of such information.

ÓBAL URBAN HOTEL reserves the right to update, modify, or delete the information contained on its web pages, and may even limit or deny access to such information. ÓBAL URBAN HOTEL is exonerated from liability for any damage or loss that the user may suffer as a result of errors, defects, or omissions in the information provided by ÓBAL URBAN HOTEL, provided that it originates from external sources.

Furthermore, the user certifies that they are over 14 years of age and possess the necessary legal capacity to grant consent regarding the processing of their personal data.

How do we process the personal data of minors?

In principle, our services are not specifically directed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018, of December 5 (LOPDGDD), ÓBAL URBAN HOTEL will require the valid, free, unequivocal, specific, and informed consent of their legal guardians to process the personal data of minors. In this case, the national identity card (DNI) or another form of identification of the person providing consent will be required.

In the case of individuals over fourteen years of age, data processing may proceed with the user’s consent, except in those cases where the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

ÓBAL URBAN HOTEL has adopted the security levels for the protection of Personal Data that are legally required, and strives to install any additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of the Personal Data provided to ÓBAL URBAN HOTEL.

ÓBAL URBAN HOTEL is not liable for potential damages or losses that may derive from interferences, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the operational functioning of this electronic system, caused by reasons beyond the control of ÓBAL URBAN HOTEL; from delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines, or overloads in the Data Processing Center, the Internet system, or other electronic systems; nor for damages that may be caused by third parties through unlawful intrusions beyond the control of ÓBAL URBAN HOTEL. Nevertheless, the user should be aware that Internet security measures are not impregnable.

Links to other websites

On the website https://www.obalhotelmarbella.com/ there may be links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, relieving ÓBAL URBAN HOTEL of any liability regarding its privacy policy.

How do we use cookies?

The ÓBAL URBAN HOTEL website uses cookies in order to optimize and personalize your navigation. Cookies are physical information files hosted on the user’s own terminal; the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. Data collected through cookies may be shared with their creators, but under no circumstances will the information obtained be associated with personal data or data that can identify the user.

However, if the user does not wish for cookies to be installed on their hard drive, they have the option to configure their browser to prevent the installation of these files. For more information, please consult our Cookie Policy.

Can the privacy policy be modified?

This privacy policy may be modified. We recommend that you review the privacy policy periodically.